We put at your disposal a real dedicated sales representative, who takes care of your commercial development in an individualized way (prospecting, file qualification, qualified appointments, commercial permanence, administrative management, treatment of incoming & outgoing calls, sending of documentations to your prospects or customers, watch...)!
We provide you with a fully dedicated secretary who promotes knowledge of your products and creates a perfect harmony in your company. We have reconfigured the tele-secretariat for you, in order to offer you a quality and customized service that adapts to each of your activities.
Customer service consists of accompanying the customer through the entire purchasing process. This process begins before the act of purchase, continues during it and ends well after this act. It aims to improve the user experience of the customer with the company that implements it. Market Options Center supports you in improving your customer service on a daily basis.
"We assigned them to make hot calls to existing customers who have ordered products from our company in order to up-sell and cross-sell. They should persuade the customer to buy by demonstrating how the products or services meet their needs.
Everything went well, both in terms of quality and project productivity. We continue to work with them today."
"We asked them to call companies to collect information for us from other companies.
We had a good partnership on this project with a very good call center, they met the deadlines and worked well."
"We needed qualified customer service agents to respond to tickets (emails), Facebook messages and Live Chat messages for our French and English website. Market Options Center provided us with quality agents free of charge and quickly.
Very responsible call center!"
"Their agents have worked as front line support for EBP customers who want to receive a Biapp ™ / EBP subscription and need email, skype and phone support.
We highly recommend working with this call center, they work efficiently and quickly."